Ngenkathi kuqubuka ubhubhane lwe-coronavirus futhi izikhungo zezinsizakalo ze-Samsung kufanele zivalwe isikhashana eCanada, inkampani yaqhamuka nesixazululo esivumela amakhasimende endawo ukuthi aqhubeke nokuthola ukwesekwa nokuphepha kokulethwa kwemikhiqizo. Futhi ngalo mzamo, igatsha laseCanada lesikhondlakhondla sezobuchwepheshe sase-Korea manje selithole umklomelo wesiliva esigabeni Senhlekelele Yesipiliyoni Sekhasimende Esingcono Kakhulu ku-International Customer Experience Award (ICXA).
Samsung iwinile iphume isibili ngohlelo lwayo oluthi Hlala Ekhaya, Hlala Uphephile, olwethulwe ngokushesha ngemva kokuvalwa kwesikhungo senkonzo eCanada, lapho inkampani igcine ukuzibophezela kwayo kwezokuphepha kanye nenkonzo yamakhasimende eyingqayizivele. Uhlelo luvumele amakhasimende ukuthi abhalisele ukulandwa ngaphandle kokuthintwa mahhala futhi abuyele ngaphandle kokuthi imikhiqizo yawo ibingaphansi kwewaranti noma cha.
Igalari yezithombe
Ngaphezu kwalokho, abakwaSamsung basebenzise izimiso zokuphepha ezifana nemithetho eqinile yenhlanzeko ezikhungweni zesevisi futhi isibe ukuphela komkhiqizi embonini onikeza inketho yokulungisa "igalaji" lezinto zikagesi ezinkulu. Futhi kube ukuphela komkhiqizi e-Canada owabuyisela idivayisi kukhasimende phakathi kwezinsuku ezintathu kuya kweziyisihlanu zebhizinisi.
Ungaba nentshisekelo ku
Ngaphezu kwe-Samsung, i-ICXA yabona uMnyango Wezempilo wase-Saudi Arabia kanye nePetromin Express, i-PZU SA, i-Shell International kanye ne-Sunway Malls ngolwazi olungcono kakhulu lwamakhasimende kule nkinga. "Sihlonipheke kakhulu ngomklomelo ngokuzibophezela kwethu ekuhlinzekeni ngezinsizakalo ezilula, ezingenazihibe nezithengekayo kumakhasimende ethu ezweni lonke," UFrank Martino, iphini likamongameli womnyango Wenkonzo Yezinkonzo wakwaSamsung Canada, uzwakele.
