I-Alza.cz isebenzisa ubuhlakani bokwenziwa okuthiwa i-Alzee ukuze isingathe izicelo zamakhasimende. Lokhu kusheshisa uxhumo lokushayela amakhasimende ngokuqondile emaqenjini akhethekile opharetha abangaxazulula izidingo zabo ngokuphumelelayo. U-Alzee angaphendula ngokuqondile imibuzo evame kakhulu, njengamahora okuvula amagatsha.
I-Alza.cz isebenzisa ubuhlakani bokwenziwa ekunakekelweni kwamakhasimende okokuqala ngqa. Irobhothi le-Alzee lihloselwe ukusiza isitolo se-e-Czech esikhulu kunazo zonke ukuthi sisheshe futhi ngesikhathi esifanayo sithuthukise ukucutshungulwa kwezicelo zamakhasimende. Ukwethulwa kanzima kwandulelwa izinyanga eziyisithupha zokuthuthuka nokuhlola, okuhlanganisa nezinkulungwane ezimbalwa zezingcingo zokuhlola. I-Alzee yizwi lokuqala eliphendula amakholi angenayo ekhasimende.
"Siyabonga ku-Alzee, lapho amakhasimende eshayela ulayini wethu wamakhasimende, abizwa ngokushesha futhi kalula ku-opharetha okwazi kangcono ukuxazulula isicelo sabo ngaleso sikhathi," kuchaza Tomáš Anděl, umqondisi wamasu wemisebenzi ye-Alza.cz futhi wengeza: “Ngemuva kokuxhuma ucingo, iVoicebot icela ikhasimende ukuthi lichaze ngomusho owodwa ukuthi lidinga usizo ngani, futhi ngemuva kokuqinisekisa ukuthi lisibone kahle isicelo, liyabaxhumanisa nozakwethu ofaneleka kakhulu. Lokhu kuqeda isidingo sokufaka inombolo yeqembu lesicelo kukhiphedi yefoni."
Kuze kube manje, irobhothi lingakwazi ukubona izizathu ezingaphezu kuka-40 zezingcingo futhi, ngokusho kwazo, lixhuma izingcingo emaqenjini akhethekile opharetha. Umbuzo mayelana namahora okuvulwa kwamagatsha ngamanye ungaphendulwa ngokuqondile ngaphandle kwesidingo sokuxhumana no-opharetha obukhoma. Ngesikhathi esifanayo, inkampani isebenza ekuthuthukisweni kwayo okuqhubekayo futhi kancane kancane izokwandisa isigaba semibuzo engayixazulula kumakhasimende. Ulindele ukuthi inkathi yokuthenga yangaphambi kukaKhisimuzi iyasondela, lapho amakhasimende amaningi edinga ukuxazulula izimfuneko zawo ngokushesha nangokufanele ngangokunokwenzeka.
Ngakho-ke, opharetha besikhungo sezingcingo sesitolo se-e-shop esikhulu kunazo zonke saseCzech bangasebenza ngokukhethekile ezindabeni ezithile futhi ngaleyo ndlela baxazulule inani elikhulu lezicelo zamakhasimende ngokushesha lapho bexhumana nabo okokuqala. “Ukuze sigcine isikhundla sokuqala emakethe ye-e-commerce, kufanele siqhamuke nezinto ezintsha hhayi emkhakheni womkhiqizo wethu kuphela, kodwa nasohlangothini lwenkonzo yamakhasimende. Opharetha bethu bacubungula imibuzo eyizinkulungwane ezintathu nengxenye evela kumakhasimende nsuku zonke, kuze kufike ku-10 ngesikhathi esiphezulu ngaphambi kukaKhisimusi Ukubandakanyeka kobuhlakani bokwenziwa kwe-Alzee kuzosisiza ukuthi senze le sevisi isheshe futhi isebenze kahle. Kuthatha iNgelosi.
Irobhothi le-Alzee aligcini nje ngokuphatha izingcingo kulayini wokwesekwa kwamakhasimende, kodwa ngesikhathi esifanayo ubuhlakani bokwenziwa buhlunga imibuzo ebhaliwe kanye nezicelo zamakhasimende ezivela kumafomu ewebhu namakheli e-imeyili. Ngenxa yalokhu, ochwepheshe abagcini nje ngokusekelwa kwamakhasimende, kodwa nakweminye iminyango yenkampani bangabasiza ngokushesha. Angaphezu kuka-400 amacala asecutshungulwe ngale ndlela.
Ngesikhathi sokuthuthukiswa kwe-Alzee, ithimba lesikhungo sezingcingo esikhethekile, kanye nabahlinzeki bezobuchwepheshe, iziqalo ze-AddAI.Life neVocalls, lenze izinkulungwane ezimbalwa zezingcingo zokuhlola ukuze ubuhlakani bokwenziwa buphendule ezimeni eziningi ezahlukene ngangokunokwenzeka phakathi nocingo nekhasimende. . Noma kunjalo, i-e-shop iyaqaphela ukuthi kungase kube nezimo ikhasimende elingakwazi ukuzixazulula kalula nomuntu, ngakho-ke kungenzeka ukuthi ucele ukudluliselwa ku-opharetha ngesikhathi socingo.
“Ukusebenza no-Alza bekuyiphupho lami iminyaka eminingana, ngakho ngiyajabula ukuthi kufezekile. Iphrojekthi ye-Alzee iyathakazelisa kakhulu mayelana nokuxhumana nokuphatha, njengoba ozakwethu abambalwa besebenza ndawonye kuyo. Ngikholwa ukuthi abasebenzisi nozakwethu bazomamukela u-Alzee. Ngemva kwentuthuko eyinselele, ingxenye enzima ngokulinganayo isilindele, okungukuthi isikhathi ngokushesha ngemva kokwethulwa kwephrojekthi. Kulolu hlelo, kuzocaca ukuthi yiziphi izidingo nokuthi amakhasimende angempela azosebenzisana kanjani nayo. Sizogxila kudatha etholiwe, esizoyihlaziya futhi sincike kuyo, sizophinde silungise umsizi." uthena Jindřich Chromý, umsunguli kanye noMphathi Omkhulu we-AddAI.Life.
"U-Alza usimangazile kusukela ekuqaleni kokubambisana kwethu nombono wakhe, ozama ukuqhubekisela phambili ulwazi lwamakhasimende ngaphezu kwalokho okujwayelekile kulezi zinsuku. Lokhu bekumnandi kithi futhi ngesikhathi esifanayo kuyinselelo enkulu ku-voicebot yethu. Indlela yomuntu ngamunye ekhasimendeni ngalinye ngisho nangesikhathi semikhankaso emikhulu, kanye nezidingo eziphezulu ezihambisanayo ku-voicebot, amakhono ayo, inkulumo nozwela. Ngisho noma i-voicebot isiza ukukhumbuza amakhasimende ukuthi aphume esimweni esingemnandi. Okokugcina, umdlandla weqembu lonke, ukuzimisela ukuhlale sithuthukisa ama-voicebot ndawonye futhi sakhele phezu kolwazi olutholiwe." imibono U-Martin Čermák, umsunguli kanye ne-CTO ye-Vocalls.
I-Alzee iyinhlanganisela yezixazululo ezihlukahlukene ezizenzakalelayo kanye nobuhlakani bokwenziwa. I-e-shop ilindele ukuthi, ngenxa yokufunda kancane kancane, umsebenzi wakhe uzoqhubeka nokukhula. Njengamanje e-Alza, usiza ngezingcingo eziphumayo nezingenayo, izinhlobo zithole izicelo ezibhaliwe futhi ziyasiza ukuziphendula, noma ukuzidlulisela emaqenjini akhethekile. Lokhu kuvumela ozakwabo abangabantu ukuthi babhekane nezicelo zamakhasimende ngokushesha nangempumelelo.
