I-Rakuten Viber, enye yezinhlelo zokusebenza ezihamba phambili zokuxhumana emhlabeni, futhi UMDLALO, inkundla edizayinelwe ukuhlanganiswa okulula nokwabelana kwemidlalo ezindaweni ezihlukahlukene zomphakathi, imemezele isinyathelo esisha sokubambisana osekuvele kuqale ekuqaleni kwalo nyaka. I-GAMEE yethula isethi ejabulisayo kaKhisimusi isitika ngezinhlamvu zabo ze-hamster, ezitholakala engxoxweni ye-Viber ngesi-Czech nesi-Slovak. Wonke umuntu olanda iphekhi yesitikha uzobhaliswa ngokuzenzekelayo ku-chatbot ye-GAMEE ngemidlalo ekhethekile kaKhisimusi eyenziwe yasendaweni ngesi-Czech nesi-Slovak.
Ukusebenzisana okusha okubandakanya iphakethe lezitikha a i-chatbot I-GAMEE ku-Viber, isinyathelo esilandelayo ebudlelwaneni ne-Rakuten Viber. NgoMashi, i-GAMEE yethula isandiso sayo sokuqala sengxoxo yegeyimu, equkethe imidlalo engu-84 edlalekayo khona kanye endaweni yengxoxo ye-Viber. Lesi sandiso sengxoxo esivela ku-GAMEE sivumela abasebenzisi be-Viber ukuthi bahlanganise imidlalo ye-GAMEE ngokuqondile ezingxoxweni zabo nasekuhlanganyeleni nabangane, kunwebe ukufinyelela kwale midlalo kwabanye abasebenzisi emhlabeni jikelele. I-GAMEE njengamanje inabalandeli abacishe babe yizigidi ezi-3 abavela emhlabeni wonke ku-Viber. “Isibalo sabalandeli bethu ku-Viber sikhule kakhulu ezinyangeni ezedlule, futhi kusijabulisa kakhulu ukubona ukuthi amalungu ayo asebenza kanjani nsuku zonke. Sibona izinkulungwane zokusebenzisana kwe-organic kukho konke okuthunyelwe esabelana ngakho. Kithina, njengamanje yinkundla yezokuxhumana ebamba iqhaza elikhulu kwabalandeli bethu,” kusho u-Božena Rezab, oyi-CEO ye-GAMEE.
“Sithanda ukusebenzisana nezinkampani eziqavile njengeGAMEE. Lokhu kubambisana kusivumela ukuthi silethe ukwenzeka kwemidlalo yezenhlalo kubalandeli bethu futhi sibanikeze okuthile abangaxoxa ngakho ndawonye, babelane ngakho futhi sikujabulele ngempela,” kusho uDaniela Ivanová, umphathi we-Viber Partnership esifundeni se-CEE. “Umkhankaso wethu kaKhisimusi okhethekile uhlose ukuletha umoya wamaholide walo nyaka kuwo wonke ama-smartphone aseCzech. Isipho sethu esiya emphakathini wumdlalo osebenzisanayo ozofudumeza inhliziyo yakho (neminwe) ngendlela yemidlalo kakhisimusi ekhethekile enezinselelo ezahlukahlukene.”
I-Viber iyithuluzi lokuxhumana elinamandla elinikeza amathuba amaningi okuxhumana kwe-B2B ne-B2C. Phakathi kwazo kusenezitikha ezidumile, ama-chatbots nemiphakathi. Ngenxa yemiphakathi, i-Viber ibe uhlelo lokusebenza lokuqala lokuthumela imiyalezo ukunikeza ngendawo yokuxoxa lapho abasebenzisi abangafika ku-1 bhiliyoni bangashintshana ngemilayezo nazo zonke izinhlobo zokuqukethwe. Ama-Chatbots ayindlela entsha nesheshayo yokuxhumana enomsebenzi ojabulisayo nosebenzayo ngesikhathi esisodwa. Lezi izinhlelo zekhompiyutha ezivame ukusetshenziswa izinkampani nezinhlangano ezihamba phambili emhlabeni ukuze zixhumane nomphakathi. Umgomo wabo uwukwenza ukuphila kwabantu kube lula ngokuxoxa nabo ngendlela elula, lapho babanikeza khona informace nezimpendulo zemibuzo ngokuchofoza okukodwa nje. Njengendlela entsha yokuxhumana nabasebenzisi kanye nabathengi abangaba abathengi, ama-chatbot ayakwazi ukuxhumana nabantu ezingeni lomuntu siqu, ngakho aphinde asebenze njengento ebalulekile yokuxhumanisa phakathi komkhiqizo nabathengi abasezingeni lengqondo futhi.
Njengengqalabutho embonini yamageyimu eselula, i-GAMEE yadalelwa ukunika amandla futhi ikhuthaze abadlali abavela kuwo wonke umhlaba ukuthi babambe iqhaza ngendlela encane ekwakheni nasekugcineni wonke umphakathi wamageyimu. Ngokuqaliswa kwegeyimu erekhodiwe engaphezu kwezigidigidi ezingu-2, kuyacaca ukuthi indlela ye-GAMEE yenkundla ehlukene yemidlalo yokuxhumana nabantu ihambisana nabasebenzisi beselula. Kanye nokwenza imidlalo yayo itholakale ezindaweni ezihlukahlukene zomphakathi, hhayi nje kuhlelo lwayo lokusebenza, i-GAMEE iletha izinketho zokudlala ezingaphazamisi ezivumela abadlali ukuthi babambe iqhaza futhi baqhudelane kumageyimu endaweni yeselula lapho sebevele bachitha khona isikhathi sabo esiningi.
Siyajabula ukuthi sizothuthukisa ubudlelwano bethu nenkundla ye-Viber futhi silethe imiphumela yalokhu kubambisana eduze nabadlali bethu baseCzech nabaseSlovak," kusho uBozena Rezab, oyi-CEO ye-GAMEE. “Siyaqiniseka ukuthi abasebenzisi bazozijabulela ngempela izitikha zethu ne-chatbot yolimi lwasendaweni,” uyanezela.
