I-ACSI, okungukuthi, inhlolovo yokwaneliseka kwamakhasimende e-USA, iphinde yalungiselela ukuhlolwa kokuthi amakhasimende abo aneliseke kangakanani ngemikhiqizo ngayinye ekupheleni kuka-2014. Isigaba esikhethekile sibe nama-smartphones, lapho ukwaneliseka kuqashwe kakhulu kunangaphambili. Lapha, umhlaba ubheka ikakhulukazi amabhrendi aphezulu, i-Samsung kanye Apple, abaye baba yizimbangi ezinkulu iminyaka embalwa manje, futhi kuze kube manje bekubonakala sengathi i-Samsung izosala ngemuva kwe-Apple isikhathi eside.
Kodwa lokho kushintshile kulo nyaka, futhi imiphumela yocwaningo lwe-ACSI iveze ukuthi amakhasimende aneliseke kakhulu ngama-smartphones akwaSamsung kunamafoni. iPhone, kuze kube manje ezazibhekwa njengezinga legolide le-smartphone. Umehluko lapha uyamangaza, kuyilapho kwa-Samsung kube nokukhuphuka konyaka nonyaka kokwaneliseka ngamaphesenti angu-11, kumakhasimende akwa-Apple abike ukwehla kokwaneliseka ngo-4,8%. Kuphinde kwaqoshwa ukwehla ngonyaka odlule, ngo-2,5%, kwathi kwaSamsung kunyuke ngo-6,6%. Kodwa yini ebangela ukwehla kokwaneliseka ngama-iPhone? Mhlawumbe inani lezindaba ezibazungezile yilona elibangela iPhone eminyakeni yamuva nje futhi kulo nyaka nje kube eziningi zazo - izinkinga zokugoba, izinkumbulo, ikhamera enamathelayo nayo ibambe ukugxekwa okuningi futhi ngaphandle kwalokho ayikho inkinga ngokuchofoza okungazwakala uma usebenzisa ezinye izingcezu. iPhone 6s.
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